The HVAC industry, and in particular the replacement sector, is attractive to private equity investors because of its exposure to a large base of installed equipment that requires regular service and, ultimately, replacement. The critical nature of HVAC equipment for ensuring comfort means that customers tend to place the most emphasis on service responsiveness and equipment quality, in addition to price and other considerations.
It is just the society we live in these days. There is a general lack of patience, and when anything goes wrong, people want their pound of flesh. It is your job as the leader of your business to prevent your employees from taking the bait.
There is no federal or state law, rule, or regulation that mandates job descriptions. However, well-written job descriptions that clearly set out the “essential functions” of each job can help avoid or at least help successfully defend some legal claims, as well as contribute to the operational success of the company.
Vision, commitment, consistency, integrity, contribution — these are some of the many values that great leaders hold in the highest regard. Leadership is the “it factor” in any business, especially within an industry that contains a multitude of sources of proven business processes.
I learned a lot of life lessons from my time in the Navy that have served me my entire life. These lessons have also helped me to be successful in business and in life.
If current smartphone usage trends are any indication, this type of consumer experience could soon move from the exception to the norm. With some forward-thinking contractors, it’s already the reality.
The following remarks were made regarding the article “The First Step to HVAC Success Is Just Simply Showing Up,” written by Kyle Gargaro, editorial director for The NEWS, published Dec. 10, 2018.
It is just the society we live in these days. There is a general lack of patience, and when anything goes wrong, people want their pound of flesh. It is your job as the leader of your business to prevent your employees from taking the bait.