For decades, many company business models have remained the same. Run service calls one after the other, and fix or replace the equipment. This often results in companies barely surviving and a bleak outlook on the future.
When working with consulting clients, I take my operating manual templates that I’ve created at my own company, and I help owners tweak them to become their own. The lesson is that it’s easier to edit than to create.
At Welsch Heating & Cooling Inc., we are far from perfect at accumulating this information. We have very little success getting our salesforce to find out why a particular customer called us. However, our sales coordinator does a good job of obtaining that information as the calls come in.
In just about every industry, the traditional title of the person in charge of sales is ‘sales manager.’ We now believe that to be most effective, the sales manager job description (and title) must evolve from being a manager to becoming a leader.
While the issue of whether employees are properly classified as exempt is always an issue that could potentially arise, exempt status is more likely to be called into question if and when the Department of Labor (DOL) goes forward with a proposed increase in the salary amount required to qualify as exempt. It has been reported that such a proposed rule could be issued in early 2019.
Although being sued isn’t as commonplace as the 1-800 TV lawyers would like viewers to think, there is still an issue of both merited and frivolous lawsuits being filed, even in the HVACR industry.
It’s easy to have a similar feeling of confusion and bewilderment come over you when it comes to data and analytics. The goal of this piece is to arm you with the basic terminology needed to be data literate and unleash your analytical potential.