Some in the HVAC industry have struggled with employee retention, but implementing the "Right People, Right Seats" concept may help get employees to excel in their respective roles and reduce turnover.
As leaders in the home service industry, our goal is to balance immediate needs with long-term vision, making decisions that are tough but necessary for growth and success.
While exit interviews help you identify areas that may have gone wrong after the fact, stay interviews address needs right away before the employee decides to jump ship.
It isn’t just about closing the hole in your business where you lose people. It’s about empowering all employees and engaging them in operating the business.
It’s our job to control different combustion gases to prevent them from causing harm. Likewise, we also must focus on recognizing and improving the parts of our personality that may make us toxic to others.
Everyone who interacts with the customer affects the customer’s experience. My sales growth will slow if I spend all my time trying to smooth out bad service.
Working in the trades already comes with its fair share of stress, but for the last couple years, the industry has also had to deal with COVID-19, supply chain issues, the material shortage, rising gas prices, and much more.