Customer service and hvacr - Articles - Page 20

CallJoy: Cloud-Based Phone Agent

May 20, 2019

This product was developed to give small businesses the same scalable customer service options that large corporations have previously enjoyed.

Comfort is the HVAC Contractor’s Top Commodity

Shift your sales focus from equipment to comfort

Angela D. Harris

May 6, 2019

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Customer comfort is the top sales driver in the HVAC industry, or at least it should be.

The Challenges of Customer Retention

Devin Ferreira

April 23, 2019

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Where does the disconnect lie between business and customer, and what’s preventing so many companies from successfully retaining customers they’ve already gained?

Offer a 100% Money Back Guarantee

You might already be doing it, anyway

Rex Byers

April 22, 2019

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Anytime you can reverse the risk for a customer — that is, put it back on yourself — they at least know that they won’t have to be trapped into a bad decision.

Client Relationships Key to Boosting Sales

Smart sales tools, strategies the focus of Unified Group’s Sales Forum

March 20, 2019

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If marketing tells a customer why they should choose a particular service, product, or brand, then customer service is what keeps the customer coming back — or not.

The Woman in the Hot Tub

Five things a technician should do on every service call

Rodney Koop

March 18, 2019

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These five techniques can be applied to your HVAC business today to improve your customer satisfaction and maybe even your average ticket price.

Try Building a Stronger Defense for Your HVAC Business Team

Megan Jackson

March 18, 2019

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It’s the behind-the-scenes people, your defensive line, that are the linchpin of your organization. These are your owners, service managers, and warehouse managers.

Automated Logic Honors Top Field Office and Dealer

Environmental Control Solutions and ALC New York/New Jersey received recognition

March 12, 2019

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Automated Logic Corporation named its Field Office of the Year and Project of the Year at its 31st annual distribution meeting following the AHR Expo in Atlanta, Georgia.

Bryant Heating & Cooling Systems Announces 2019 Medals of Excellence Winners

The dealers were honored for outstanding customer service, sales, and loyalty to the Bryant brand

March 8, 2019

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Bryant Heating & Cooling Systems presented its 2019 Medals of Excellence winners. The 22 dealers were honored for outstanding customer service, sales, and loyalty to the Bryant brand.

Trane Named America’s Most Trusted HVAC Brand by Lifestory Research

Company honored for fifth consecutive year

February 18, 2019

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Trane® has been named the 2019 America’s Most Trusted HVAC system by Lifestory Research. The 2019 America’s Most Trusted is a study of more than 11,000 consumers actively shopping or considering a product, and who have formed an opinion of the brand. As a result, Trane has been recognized as the Most Trusted HVAC brand.