Broan-NuTone®, a leading manufacturer of residential ventilation products, has been awarded the 2013 International Service Excellence Award in the Medium Business category from the Customer Service Institute of America for the second consecutive year.
Any good business owner knows the value of repeat business. The cost of generating additional business from existing customers is generally far lower than acquiring new customers, meaning a better return on investment for your efforts.
For many service businesses, adding new customers can be a costly proposition. It’s much easier, and more cost-effective, to sell more products and services to existing customers. To help, HindSite Software has released a free eBook titled 20 Ways to Improve Customer Loyalty: A Guide for Service Businesses.
GridPoint Inc., a leader in energy management and sustainability solutions, announced it has been named the recipient of Frost & Sullivan’s 2013 Customer Value Leadership Award in Building Energy Management Solutions (EMS).
To me, cleanliness is extremely important, especially as to what the meat preparation area looks like after it is closed for the evening. I would hope all customers put high priority on store cleanliness and store owners do the same.
If you’ll practice the rare art of “active” customer retention, a lot of good things can happen. This is already known by a small, well-rewarded group of contractors who’ve held a tight lid on this weapon as long as they could.
If there’s one group that hates waiting more than I, it’s those with faulty comfort systems. When it’s 101°F outside, and the air conditioner isn’t operating as expected, it’s considered a catastrophe. The local HVAC guy must come to the rescue. If you’re lucky enough to net such a call for help, you must react accordingly.
A business-building program for home improvement, HVAC, outdoor living, and other home specialty industry contractors, business owners, and customers, the Think Outside the Toolbox is designed to enhance the relationships between professionals and customers and drive growth and customer satisfaction.