I had mentioned in a previous issue that Distribution Center magazine would create an annual theme related to a topic of importance to the HVACR industry.
You’re reading this magazine sometime in mid-January. The afterglow of the HARDI conference, while hopefully not gone, is probably losing some of its luster. And the urgency to plan ahead for future HARDI conferences hasn’t struck home yet. You’re wading in that in-between crevice — one side relaxed, the other mulling over the planning mode you will eventually need to ignite.
In our continuing series on Soft Skills, I was intrigued by some comments I read from Michael O’Brien and the issue of self-awareness, which has always interested me. I’m convinced that all the self-help that exists is useless unless the person who is seeking to improve understands the need (or self-awareness) before you begin.
I want to write this column about why you should attend the HARDI conference. I’ve written a variant of this column with that slant over the years, even when I was not the editor of HARDI’s official publication.
When I heard that author Rosalinda Randall was a civility expert, I wondered how that might apply to our continuing series on "soft skills." You might learn that being a considerate person is worth considering if you want to ramp up those soft skills.
One of the first things you learn about this industry is that it is a relationship-based business. The more successful companies work hard to foster strong relationships with customers and suppliers alike.
Etiquette is defined as the rules of proper behavior in society and in professional practice, including actions among members of society or profession in dealings with others.
