Everyone who interacts with the customer affects the customer’s experience. My sales growth will slow if I spend all my time trying to smooth out bad service.
Six keynote speakers representing a diversity of business backgrounds will share perspectives with HARDI members in December during the next edition of the trade group’s annual conference.
E-commerce continues to change the picture in HVACR wholesaling, accelerated by a pandemic-era move toward remote transactions and an ongoing generational shift in the work force.
Munch’s Supply, the HVAC division of Marcone, has acquired Total Air Supply and Spiral Air Manufacturing, including three branches servicing Manchester, Derry and Nashua, New Hampshire.
If customers don’t trust or like a salesperson, they will buy elsewhere, whether they’re purchasing a pack of gum at a convenience store or modernizing an HVAC system.