Maybe you think your company is drowning in a river of old paperwork. The more you shred or toss, the better, right? Actually, no. Think twice before you chuck overboard those 20-year-old workers' compensation policies or defunct contracts.
I stress the importance of trying to make add-on sales that are in the customer's best interest. But my techs seem unmotivated and I end up frustrated and struggling to make ends meet. What do I need to do differently?
Today our customers/clients expect their service provider to deliver good customer service. In most cases good customer service translates into responsiveness. Here is a list of customer call procedures that should be followed.
Customer loyalty is in jeopardy every time a prospect or customer comes into contact with a company. Each contact is an opportunity to strengthen - or weaken - customer loyalty. Market research can help make sure you meet customer expectations.
The service you provide can either soothe - or increase - a customer's feelings of panic and irritation. That's why a better understanding of common complaints from customers about contractors can help you a lot.
The hours we work during the busiest times are extraordinary. I find myself struggling to stay awake at work or, worse yet, when I'm driving. But, I keep pushing myself because of the workload. Is there someway to make this better?
Being a positive thinker does not mean that you should refuse to acknowledge the way things are. The true positive thinker acknowledges potential and existing negative circumstances and reactions, and engineers a plan to overcome them, to achieve positive results.
I come to work with dozens and dozens of things on my to-do list. And then life hits me as I enter the door and my to-do list is forgotten. What should I do to stay focused?
The best way to evaluate how your business is doing is to gather feedback from your customers and employees. Here are some pointers that will help you get the feedback you need to improve your business.
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