The Equal Employment Opportunity Commission
(EEOC) recently weighed in with new guidelines outlining how working parents or
those caring for elderly parents may be able to claim discrimination in the
workplace. The guidance indicates that employers must take extra care when dealing with caregivers.
We’ve
covered a lot of ground so far in this series, and in this, our final segment,
we’re going to focus on the actions that a technical professional can take when
providing outstanding customer service.
Accountability is the new watchword in just about every business. But what does it really mean? Accountability means having to answer for one's actions. The idea is compelling. Here’s how to make it work.
This segment of the article series discusses communication skills for technical professionals. Some technicians try to avoid the customer service side of the job, but that’s something that is impossible to do.
Many organizations promote non-management employees who perform well into management positions. Often, however, these new managers are not prepared to perform the basic tasks of management.
This article discusses some of the things that technicians need to
understand about customers and what they want from a technical professional or
any business they buy from.
The focus on total claims cost from one year to
the next is incomplete and shortsighted. It fails to recognize or measure
what’s driving the claim costs. CompScore Metrics looks at the most important
measurements for driving down workers’ compensation costs.
There's an old saying in Texas: "If you've got to swallow a bucket of frogs, you might as well start with the big one." And, sometimes, the idea of "selling" can be a big frog for technicians to swallow.
Severance agreements have been challenged in some recent court cases, particularly agreements that require employees to waive their right to file an administrative charge with the Equal Employment Opportunity Commission (EEOC).
This second part of a six part series looks at a simple, down-to-earth way to consider professionalism - something that can be described as the “technical professional’s personal policy.”