Business Services - Articles - Page 23

The legalization of marijuana is expected to be taken up in more states in the near future.

Contractors Challenged by Legalization of Marijuana

HVAC Hiring Practices Under Fire as Colorado, Washington Legalize Marijuana

June 17, 2013

Colorado and Washington residents voted to legalize the drug last November and HVAC contractors in both states are examining hiring policies, as well as informing their employees of the dangers and risks of employment under the influence.

What Happens When the Phone Rings?

Six Rules for Improving Customer Service

Michael O'Grady

June 17, 2013

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You may have the best sales team in the country, but what happens when your customer service department isn’t as good?

Joint Futures Offers Big Solutions to Big Problems

Committee Brings Multiple HVAC Players Together on Behalf of Industry Advancement

Kyle Gargaro

June 17, 2013

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The different sectors of the HVAC industry oftentimes are criticized for not working together. And while that may be true in some cases, close to 30 HVAC leaders team up each year in Arlington, Va., to identify solutions for some of the industry’s biggest problems.

Marketing Magic: Four Secrets to Crushing Your Competition

Tips for Marketing Indoor Air Quality Services

Adams Hudson

June 17, 2013

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IAQ analysis is the HVAC equivalent of filtration replacements in the plumbing industry. If you fail to meet the need of this huge market, you may as well hold the door open for your competition.

Pension Reform, Energy Management Headline QCA Conference

Quality Construction Alliance Event Draws Hundreds to Capitol

Jen Anesi

June 17, 2013

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Over two days, attendees participated in panel discussions, attended presentations, and visited roughly 125 different congressional offices to advocate for their respective organizations and industry.

Stop Using Technology to Hide

How to Use Technology to Improve HVAC Customer Service

Jim Hughes

June 10, 2013

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It should be easier than ever for customers to contact us. Unfortunately, the technology designed to keep us connected can actually push customers away.

ACCA Releases May Contractor Comfort Index

CCI is Highest Ever in its Three-Year History

June 10, 2013

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The Air Conditioning Contractors of America (ACCA) released its Contractor Comfort Index (CCI) for May, which reached a 77, up from 71 in April. The 77 number is the highest tally in the CCI’s three-year history.

ASHRAE Releases Labeling Program

Building Energy Labeling Program Aims to Lower Operating Costs

June 10, 2013

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A building energy labeling program that allows the industry to zero in on opportunities to lower building operating cost and make informed decisions to increase value has been expanded to include an “As Designed” label.

Marketing Magic: The Opportunity in Every Customer

Tips for Acquiring and Retaining Customers

Adams Hudson

May 27, 2013

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A lost customer means that you cut off a prime source of future sales and referrals. And it’s a loss that carries on for the life of the sales he’s going to give and refer to your competition.