Business Services - Articles - Page 24

HARDI Wants to Standardize Metrics

Distribution and Logistics Metrics Can be Used for Benchmarking Purposes

May 13, 2013

Heating, Air-conditioning & Refrigeration Distributors International (HARDI) announced the members of its distribution and logistics management committee have formed a plan for defining standardized distribution and logistics metrics, which HARDI members can use for benchmarking purposes.

Totaline Sales Center Turns 25

Company Keeps Focus on Customers

May 13, 2013

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Totaline Sales Center is turning 25 years old, and is focused on resurgence.

NADCA Names Leaders to Board of Directors

New President, Vice Presidents Among NADCA Appointees

May 6, 2013

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The National Air Duct Cleaners Association (NADCA) announced seven newly elected officers and directors to its board of directors.

ASHRAE Expands Jobs Site

Partnership with BirdDog Software Will Improve ASHRAEjobs.com

May 6, 2013

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ASHRAE members now have increased opportunities to find jobs within their chosen field with a new, expanded jobs board.

Organizations: May 6, 2013

May 6, 2013

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IAPMO is accepting essay contest submissions; RPA is accepting System Design Showcase entries; Green Mechanical Council joins ESCO Group; more HVAC organization news briefs.

Creative Ways to Keep Your Customers Coming Back

Jim Hughes

April 29, 2013

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In an industry where it can be years between service calls, and replacements are 15 or more years apart, you need more than great customer service to keep customers coming back.

Don’t Be a One Trick Pony

Rick Tullis

April 15, 2013

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Most HVAC contracting and service companies are relatively small affairs as compared to the world of large corporate businesses, but as with any business, we need to think strategically.

Marketing Magic: The Priceless Power of Publicity … And How to Get it

Adams Hudson

April 15, 2013

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The attention and credibility brings customers and sales dollars, pure and simple. How’s this done? You’re about to get a crash course.

My Two Cents: Customers Demand Respect

Butch Welsch

April 15, 2013

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The most important thing for consumers is to be heard and respected. Those two emotional impacts are more important than having their issue resolved.

Outsourcing Invoices Saves Distributor Money

Angela D. Harris

April 15, 2013

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Many consider good customer service to be a key success principle for HVACR distributors. Customer service, however, isn’t found only in a kind attitude and a free coffee. Often it can be found in innovative solutions for daily undertakings.