As AI continues to prove itself as more than just a fad, businesses should be harnessing its power to increase efficiencies and improve customer experiences.
“Technology’s not going to solve everything, but you need to know how to use it,” Nelson Valderrama, CEO of Intuilize, told HVACR distribution professionals during the recent Heating, Air-conditioning & Refrigeration Distributors International conference.
Not only are the right data-driven leaders required, HVAC contractors also need to go through the necessary process to build a data culture within their company.
Software company Bluon is betting that artificial intelligence, or AI, can help solve the labor shortage — and pass along decades of knowledge from retiring HVAC techs to the next generation.
AI tools, such as Bluon’s MasterMechanic, could make a big dent in another aspect of the labor issue: the wisdom lost as older, highly skilled workers leave the industry.
In their new roles, enterprise account executive Austin Piazza and account executive Lindsey Fisher are responsible for developing and enhancing relationships and educating the industry about XOi’s capacity to help contractors solve the skilled-trades gap and grow their businesses.
HVACR distributors today are introducing software to meet contractors where they’re at and to fit the way they place electronic orders. At the same time, they’re working to maintain the personal relationships they’ve built with those customers.