Most contractors struggle to find and retain workers, and this problem is not likely to get better anytime soon. That is why it is becoming so important to think outside the box when it comes to attracting talent.

If we keep building more subdivisions, we’ll run into a crisis when all the infrastructure that makes suburbia possible needs to be repaired.

Simple things, like the difference between saying “my pleasure” versus “no problem,” will stand out to your customers.

What do customers think if technicians are constantly checking their cellphones in the field? The impression is not good.

Customer comfort is the top sales driver in the HVAC industry, or at least it should be.

The following remarks were made regarding the article “Train Like HVAC Pros, Leave YouTube for the Rookies,” written by Angela D. Harris, technology editor of The NEWS, published March 25.

HVAC contractors: It is time to get involved in the smart home market. If you don’t, I fear you will be looking back in three to five years, kicking yourself for passing on a golden opportunity.

The Environmental Protection Agency (EPA) is experiencing a bit of an existential crisis, doubting how much agency it really has to protect the environment when it comes to regulating refrigerants.

Do you know someone under 40 who is doing great work in the industry? Nominate them. It doesn’t matter whether that person is a contractor, technician, teacher, distributor, employed by a manufacturer, etc.