Brian Donovan is Vice president of Proctor & Company, an employee benefits firm based in Natick, Mass. He specializes in the design and implementation of health care plans and can be contacted at 877-891-7667 or bdonovan@proctorandcompany.com.
A major factor contributing to employer and employee dissatisfaction with group health insurance programs is a lack of awareness of what their plan covers. The expanding health care product portfolio and the introduction of consumer-driven plans, including Health Savings Accounts, are making employer education a priority.