Your customer has a problem. S/he can’t find the source of what is making him/her sick. So you don your professional jacket and diagnose the problem. Better yet, you offer a remedy, too.
No, this isn’t a scene from “General Hospital,” it is a common scene for HVAC contractors who are being called on to solve their customers’ indoor air quality (IAQ) problems. The News examines some of the products necessary to combat poor IAQ.
Soon after the anthrax attacks last fall, the call for new weapons to detect and control known deadly biological agents was stepped up dramatically. One research facility, the Lawrence Livermore National Laboratory in Livermore, CA, put its research into fast-forward and, as a result, it is close to bringing two detection systems into the production stage.
There is an old saying that “an educated customer is the best customer.” By giving your customers as much product and service information as possible, you are likely to avoid price objections, retain future business, and create great word-of-mouth advertising. “By discussing the latest indoor quality issues with your customer (mold, dust, pollen, etc.) you can gain their confidence and trust when they make their IAQ product buying decisions,” said Rick Stoltz, director of Integrated Marketing, Skuttle Indoor Air Quality Products.
The Systems Performance Protection Group of Federal-Mogul Corp. (www.federal-mogul.com) has established a Web-based Vendor Management Inventory (VMI) platform aimed at optimizing supply chain performance.
Leviton Manufacturing Co. has announced the expansion of the “Application Connection” section of the Leviton On-Line website (www.leviton.com/application) with the addition of industrial applications and products.
To many people, the wait is inevitable and only a minor irritation. To others, it is a major headache and adds extra costs to doing business. “It” is commuting to and from work and the lost time caused by this.
The International Association of Mold Remediation Specialists (IAMRS) has a website which contains the latest news and issues on mold as well as membership information (www.iamrs.com).
In this final installment of a three-part series on mold and its relationship to HVACR systems, The News explores the possibilities posed by increased consumer awareness about mold and ways that HVACR contractors can add indoor air quality testing and mold remediation to their existing services.
When sifting through the information for my three-part series on mold, I tried to keep one thought on the radar screen: What’s in it for HVACR contractors?
The Metropolitan Detroit Chapter of the Sheet Metal and Air Conditioning Contractors’ National Association (SMACNA) and the Sheet Metal Workers Local 80 recently unveiled their “Together We Do It Better” ID campaign at an open house for members and families of both organizations.