Articles by John R. Hall

New software created by a former service technician.

Becker tries to inspire customer loyalty by standing behind his work.

J.R. Henderson Co. contemplates the future.

Drabek & Hill’s reputation keeps customers coming back.

My most recent foray into the emotional and human side of our business was in Oklahoma City, OK.

It’s been over five years since the single worst act of domestic terrorism tore the hearts out of Oklahomans and the rest of the country.

While the consolidation movement rolls along, this global company strengthens its market share by acquiring leading contractors in its targeted regions.

R.S. Andrews recently strengthened its market share in Georgia by acquiring two Columbus, Ga. contractors.

Sears will be buying Trane products through the manufacturer’s distributors, and selling them under the Trane brand name.

Some contractors characterize Milwaukee customers as being price conscious in a city where profit margins are small.