One contractor noticed an alarming decline in service calls over the last four years, and he wondered if others were finding the same trend in their area. And the responses came pouring in.

The latest report from Air-Conditioning, Heating, and Refrigeration Institute (AHRI) indicates that 2013 will likely end on a positive note.

While contractors' outlooks can vary depending on a lot of factors, they generally have a positive outlook on 2014.

HARDI's latest report showed modest sales growth of 3.6 percent for November 2013, which is less than the 6 percent growth reported for November 2012. 

Cloud computing involves being able to access services and store data over the Internet rather than relying on a local computing device (e.g., laptop, desktop, tablet) to run the software or store the data. 

Many contractors are crafting policies that spell out how and when social media can be utilized, both personally and on behalf of the company.

Customers want websites that are organized, informational, and easy to navigate, while contractors want websites that attract visitors and ultimately convert them into customers.

With almost 600 skyscrapers providing a dramatic backdrop, it seems appropriate that ASHRAE’s 2014 Winter Conference will focus on the design, development, and operation of tall buildings.

With a veritable alphabet soup of acronyms now available to describe the energy efficiency of HVAC equipment, contractors have all the information necessary to educate their customers about how their systems will perform when installed correctly.

There is no question that apps are changing the way the sales process works, for both comfort advisors and customers.