Active in the HVACR industry since the 1950s, Bill Johnson graduated in gas fuel technology and refrigeration from the Southern Technical Institute, a branch of Georgia Tech (now known as Southern Polytechnic Institute). He taught HVAC classes at Coosa Valley Vocational & Technical Institute for four years. He moved on to become service manager for Layne Trane, Charlotte, N.C. He taught for 15 years at Central Piedmont Community College, part of this time as program director. He had his own business for five years doing installation and service work. Now retired, he is the author of Practical Heating Technology and Practical Cooling Technology, and continues as a co-author of Refrigeration & Air Conditioning Technology, seventh edition, all published by Delmar Cengage Learning. For more information, he can be reached at 704-968-0000 or thebillj1@gmail.com.
Btu Buddy Notebook is a collection of more than 50 service call scenarios in book form covering both cooling season and heating season troubleshooting. For more information and to purchase the book, visit the HVACR Industry Store.
Bob and Tim were just finishing a service contract call when they were contacted by the dispatcher about a no cooling call at a new installation at a small retail store. The weather was unusually warm for this time of the year.
Bob and Tim have been sent on a routine service contract call to a new customer. The system is a gas furnace with central air conditioning. After changing the filter and oiling the fan motor, Tim went to the thermostat and caused the furnace to come on and they were looking at the burner when Tim said, “That gas flame doesn’t look right.”
Bob and Tim are continuing a service call on a heat pump that has two failed auxiliary heaters. When they went to the supply house to get new heaters, they left wondering if the heat pump itself was operating up to capacity. After replacing the defective heaters, Bob suggested a visual inspection of the heat pump.
Bob and Tim have arrived at a home where the owner is complaining that the heat pump is not heating properly. It has been getting cold in the home during the late night and early morning hours. It’s really cold outside, about 10°F at night and 25° during the day.
Tim and Bob have been sent on a service call to a new customer’s house. The homeowner has an unusual complaint. She said that she thinks she has a furnace problem because there is mold in her house. They don’t know what this can be all about.
Bob and Tim have arrived back at the apartment building where they have been working for several days inspecting and making necessary repairs to the building’s split-system heat pumps. Bob said, “Check the list for another unit that seemed to have a problem and let’s take a closer look at it.”
Bob and Tim have arrived at the apartment house that they have been working at for the last several days. They’ve gone to the roof where the outdoor units are located. There are 60 heat pumps that use R-22 as the refrigerant. They start with Unit No. 2.
Bob and Tim are on the second day of an inspection of an apartment house building that has multiple split-system heat pumps. They have inspected all 60 outdoor units on the roof. They are now going to inspect the indoor units.
Bob and Tim have arrived at Tim’s first service call. Tim asked Bob, “What is this call all about?” Bob said, “This is a new customer that wants us to take over the maintenance work for this apartment house.”
Btu Buddy has met Bob for lunch to answer some questions that Bob had about yesterday’s service call. Bob asked, “Why did that motor have two contactors and so many wires going to it? It seemed very confusing. I am glad that I tagged those motor leads when I disconnected the motor. I never would have figured out how to reconnect the leads.”