Customers are still looking for what they’ve always been looking for: a company that looks at them and sees a person, not a cash pocket.

It might be worthwhile to review some of the history that occurred with the consolidation efforts of the 1990s.

Whether you are large or small, new to the industry, or an established contractor, a good maintenance agreement program will strengthen your entire operation.

It is wise to prepare yourself to take on tough times and difficult issues so that you are not shocked when they are knocking at your door.

Planning helps to develop systems that show you respect that your employees are the ones who have helped you retain those customers in the first place.

Contractors who have seen change coming and made adjustments are the ones who have survived for years.

Perhaps a few words from you will help people feel a little better about themselves and the world they are living in.

Show that you are handling things, and assure your employees and customers that you are all going to get through this pandemic together.

We as businesspeople have to maintain a positive attitude as we lead our company.

As technical as we may want to become, our customers and associates still react to us better as people.