Everyone seems to be so busy with jobs, family, etc. these days that what little free time they have, they certainly don’t want to spend it inside their furnaces.

In order to keep us competitive in the residential service market, we have continually negotiated a lower wage contract for our service technicians. Unfortunately, we have found that, as of late, this lower wage level has made us susceptible to pirating of our people.

Random acts of kindness and being thoughtful to both customers and employees goes a long way in making a business successful.

Pricing is definitely a moving target. Make sure the systems you have in place allow you to be flexible and grant you the ability to make changes when equipment, overhead, or any other items change price. 

Don’t do like we did and wait for something to happen. Give a little thought to how the business would handle not having any one of its key employees. Quick, do it now, before the next disaster strikes.