Bob Wells, Retired HVAC tech. Since retiring, Wells shares his HVAC knowledge on his website hvactraining101.com. He’s dedicated to keeping up with the latest developments in the field and helping others to learn the trade better and advance their own careers. Contact him using Twitter handle @hvactraining101.
In the Dec. 4, 2017 issue of The NEWS, I discussed some common obstacles that customers present when offered a preventive maintenance agreement and solutions to overcome them. This week, let’s take a close look at how to design and market your service plans.
There’s nothing worse than finishing an install with a new client only to have them turn down a routine service plan. As techs, we know the importance of preventative work and regular maintenance.
