Lucas McAlpin

Lucas McAlpin is a customer experience coach at Nexstar who focuses on call-center, dispatch, and inside sales excellence. Lucas brings over 20 years of sales, customer service, call center, and leadership experience in various industries, including HVAC and plumbing. To learn more, visit www.nexstarnetwork.com, call 888.240.7827, or email membership@nexstarnetwork.com.

Today’s HVAC Dispatchers Are Growing in Value and Importance

Dispatchers can help match customers to technicians

Lucas McAlpin

August 20, 2021

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It’s time to update your thinking about how your dispatchers can help your business succeed.

Updating Your Customers Respects Their Time

A little customer service can go a long way

Lucas McAlpin

January 23, 2021

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What it would mean to your customers if gave them several simple updates on the day they’re expecting service?

Making Dispatch a Part of Your HVAC Customer Service Experience

Don't give up a chance to wow your customer

Lucas McAlpin

September 12, 2020

Customer service reps field questions from customers and make sure they feel happy with their decision to use our companies.

Do Your HVAC Dispatchers Know They Matter?

Grasping the value of an exceptional dispatch strategy

Lucas McAlpin

March 11, 2020

Are your dispatchers among this group of unknown influencers? If so, let’s figure out a way to change that!

The Benefit of an HVACR Inside Sales Representative

Understanding the costs of lost opportunities

Lucas McAlpin

November 6, 2019

Have you ever calculated the cost of lost opportunities in your plumbing, heating, cooling, and electrical business?

Freeing Yourself and Your Employees from Worry

A change of perspective makes everything easier

Lucas McAlpin

August 28, 2019

“What ifs” can occupy our thoughts and cause us stress and anxiety. So let's figure out how to deal with them.

How to Serve Internal and External Customers

Who’s getting your customer service?

Lucas McAlpin

June 26, 2019

Whether you realize or not, your business’ customer service is directed at more than one type of customer.

Compelling Offers are the Key to Customer Retention

Lucas McAlpin

September 10, 2018

As a contractor, you spend a lot of money to bring new customers to your businesses. You have to worry about the intricacies of marketing and advertising, and you try your best to treat every customer like gold…until you don’t.

Somebody Just Called Me from This Number

Lucas McAlpin

May 28, 2018

“Somebody just called me from this number…” What comes to mind when you hear this statement?

Internal Competition – Good, Bad, or Both?

Lucas McAlpin

March 26, 2018

I was recently speaking with a contractor who created an Inside Sales position in his company. He made this change because he recognized that recovering revenue that would otherwise be lost is a huge opportunity. To him, it was a no-brainer. An Inside Sales person can recover a great deal of revenue.

During this webinar, we will discuss what acidic condensate is, how it’s formed, and the damage it can cause if not properly treated—while hitting on the latest regulations that are driving the adoption of condensing technology.

On Demand Use the power of AI to your advantage to book more jobs and gain more operational efficiencies during busy season this year! See how an AI Employee can help you save time by qualifying every lead for you, automatically responding to incoming leads, and working overtime so you don’t have to.

Lucas McAlpin

ARTICLES

Today’s HVAC Dispatchers Are Growing in Value and Importance

Updating Your Customers Respects Their Time

Making Dispatch a Part of Your HVAC Customer Service Experience

Do Your HVAC Dispatchers Know They Matter?

The Benefit of an HVACR Inside Sales Representative

Freeing Yourself and Your Employees from Worry

How to Serve Internal and External Customers

Compelling Offers are the Key to Customer Retention

Somebody Just Called Me from This Number

Internal Competition – Good, Bad, or Both?

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