Frank Favaro is the founder and president of ServeCentric Coaching, a firm dedicated to helping contractors throughout North America maximize profitability through enhanced client experience. Contact him at frank@servecentriccoaching.com.
During a time of high turnover and employees feeling dissatisfied, putting in the effort to celebrate and acknowledge even small achievements can have a cascading effect on an HVAC company.
In the bustling world of HVAC, it's easy to get lost in the technicalities — SEER ratings, BTU capacities, and the latest smart thermostat technology. However, at the heart of our industry lies a more human element: the value we create and the connections we foster.
Without a distinct presence in the client's mind, contractors risk being reduced to a line item in a budget, where the lowest cost becomes the sole differentiator