Keeping the number of callbacks to a minimum is the goal of any HVAC contractor, and one way to do that is to increase the amount of training that they — and their technicians — receive.

What is a super tech? A super tech is one who eats, sleeps, and breathes HVAC. He may be a contractor, manager, or technician, but, above all, he is a perfectionist. And his greatest enemy is the callback.