How many times per day does your company place customers on hold? If you have no idea, it might be more than you think. If you want to find out, head over to the customer service area when the phones are busy with a notepad and a pen. Over a half hour time period, make a tick mark every time you hear the word hold. That should give you a pretty good idea.
The recent HARDI Focus Conference, Supply Chain Excellence in Phoenix is over, and speakers peppered attendees with sage advice on how to improve their logistics and supply chain operations.
Aire Serv Nation welcomed 175 members from the U.S. and Canada to the Hilton Nashville Downtown in February to celebrate a homecoming event that not only marked the franchise’s 25th anniversary, but also served as a springboard for the new Neighborly™ umbrella brand program for all Dwyer Group brands.
Making decisions as a business owner is one of the most important things you’ll do, so it’s imperative that you step up and learn to make better decisions faster and have the confidence that those decisions will serve your company.
A smart grid is an integrated system of utilities, consumers, and distributed-energy resources that allows for two-way communications throughout the grid. The smart grid market is expected to surpass $400 billion worldwide by 2020. As a result, the expertise of HVAC contractors will only become more important with the ongoing development of smart homes, smart devices, and home automation systems integrated by the Internet of Things (IoT).
DiversiTech® Corp. announced that it has purchased Rapid Positioning Clips Ltd. (RPC). The acquisition, completed on March 22, provides HVACR distributors and contractors with another useful product line they can use to grow their businesses and simplify their work.