Articles Tagged with ''Leadership and HVACR''

I love technology and automation; I am a fan of things that help streamline our work lives and processes. I admire the concept of a paperless office. I like all of these things until they lead to poor customer service.

Qualified HVAC technicians are desirable commodities, so when HVAC contracting owners get their hands on good techs, they’re willing to go to great lengths to keep them in their uniforms.

Currently, Vet2Tech has approximately 1,500 companies from across the U.S. signed up for the program. Every vet who takes part in the program has his or her resume sent to 25-30 employers. It is a pretty powerful program.

Taylor Norris, CEO of Custom Air Products & Services Inc. (CAPS), announced that the company has achieved its lowest ever EMR (experience modification rate), a measure used by insurance companies to indicate a company’s safety performance. CAPS has recorded a better than average EMR for the past three years.

Technology is an important aspect of any business that desires long-term existence. The implementation of technology allows both the contractor and supplier to be mobile, connected, more intelligent, and flexible. 

HARDI's Annual Conference in December, the organization’s Emerging Leaders program sought to strengthen the HVACR industry by developing the talent of its up-and-coming distributors, manufacturers, and vendors.

While some folks are harder to please than others, HVAC contractors say there are proven practices that can help prevent a tense situation from escalating. And, with the right tactics, you can even turn an angry customer into a happy, satisfied one.