You’ve heard the saying, “If you don’t know where you’re going, any road will take you there.” Well, I say, “Even if you do know what road to be on; if you’re standing still, you’re going to get run over.”
I had mentioned in a previous issue that Distribution Center magazine would create an annual theme related to a topic of importance to the HVACR industry.
It’s always nice to know that little something about the person sitting across from you. And I’ve always believed that it’s far more interesting to learn about a person directly, even if it’s a snippet of a story, rather than from someone’s obituary.
Our brand of wholesale distribution has to be one of the most people-intensive business models in existence. Sure, we have warehouses, inventory, customer credit, computers and company fleets of cars, trucks and lord knows what else, but people are the driving force of our model.
This is the time of year when we all think about thanking the people around us. As we enter the new year, we begin to make plans for how we will be better in the upcoming months. While we are in this mood, we need to seriously consider thanking the other people that make our businesses possible: the customer.
Currently, 9.4 million women-owned businesses are operating in the U.S. in 2015 — employing more than 7.9 million people and generating nearly $1.5 trillion in revenue.
HVAC contractors, especially those in the residential installation and service market, really have to pay special attention to how their technicians interact with customers. One bad experience could terminate a potential long-term customer-contractor relationship.
Just like being thankful should be more important than Black Friday, planning for the New Year should be much more important to you than partying on New Year’s Eve. Happy holidays, everyone!
A total of 4,679 workers were killed on the job in 2014 — that’s an average of 13 deaths every day — according to the U.S. Department of Labor Occupational Safety & Health Administration (OSHA).
Life is full of surprises and not all are happy. Injuries, car accidents, theft, and even natural disasters happen and can destroy office space and property. That’s why insurance is an absolute necessity for HVAC contractors.