Besednjak tracked down Mindshare Technologies, a company that creates survey systems, and, while it took some convincing, created Customer Care Plus in 2009. Besednjak runs the service with business partner Mark Schmidt.
While plenty of attention needs to be spent making sure students know what a great industry HVAC is to work in, it is also imperative the industry give the same amount of attention to training those interested in making HVAC their career.
This past summer, I was chatting with Bob Engel, Jr., president, API of NH/Delta T, and he mentioned that he was opening a new branch in East Weymouth, Mass.
Once, a colleague of mine became enamored with a new forecasting technology whose “targets” he consistently beat. In time, however, his performance became markedly closer to the forecast “targets,” often missing them by only a small amount.
Want to motivate your team? Start by saying “Thank you.” When was the last time you walked around your business and genuinely thanked the people who work for you?
As contractors look to expand or simply replace a worker, those with U.S. military experience may have just the skills and attitude you’re looking for.
In business, we hear a lot of quotes about time. What I would ask you to do right now, is focus on your time. As the leader of your team, your company, your family, your community, what do you spend your time doing?
Tattoos, piercings, suggestive clothing, and other employee wardrobe choices can present sticky issues for employers. While companies generally have wide latitude to create and enforce dress codes, they may face unexpected landmines if they don’t plan ahead and consider the implications of their dress codes policies, or lack thereof.
I recently got a call from friend who is in the HVAC, plumbing and electrical supply business. He asked what my thoughts were on what a supplier’s most marketable skill was to the contractors they serve.