I speak with many HVAC contractors who are frustrated with the way things run in their businesses. When we get to the topic of employee performance, and I ask, “How do employees know what is expected of them in this specific situation?”, I get an answer that just drives me crazy: “They just know.”
We have all heard the cliché “evolve or die” thousands of times, and it’s absolutely true. But evolving in and of itself, or evolving just for the sake of evolving, is not enough.
Microsoft Corp., in partnership with American Family Insurance, announced that it is launching a business accelerator to assist startups focused on home automation.
Tecumseh Products Co. announced that Harold Karp has been named interim president and chief executive officer following the resignation of James Connor. The Tecumseh board of directors also approved the appointment of Gary Cowger as chairman.
A plague in the customer service aspect of most service businesses is that they are in a constant state of reacting to things that are already happening. We naturally gravitate toward putting out the fire that just popped up in front of us, which wouldn’t be a bad thing if we weren’t repeating this behavior month after month.