Neighborly was named by Global Franchise as the Best Property and Home Maintenance Franchise of 2019. Neighborly President and CEO Mike Bidwell accepted the award at the International Franchise Association (IFA) Annual Convention in Las Vegas.
If marketing tells a customer why they should choose a particular service, product, or brand, then customer service is what keeps the customer coming back — or not.
Southern HVAC® Corp. named Bryan Benak chief executive officer. Prior to joining Southern HVAC, Benak served as a vice president at Service Experts LLC. Benak is looking to improve on the organization built by Mike Stucky, former CEO and 30-year veteran of the building supplies industry.
It’s the behind-the-scenes people, your defensive line, that are the linchpin of your organization. These are your owners, service managers, and warehouse managers.
GEM Energy, of the Rudolph Libbe Group, set a local industry record when its 39 HVAC service technicians based in northwest Ohio worked more than 80,000 hours in 2018, according to United Association Local 50.
Let’s face it, the relationship between HVAC manufacturers and distributors could use some work, but times are changing. This relationship is essential to our industry’s growth, and it should be mutually beneficial.
Increasing the profitability of HVAC companies is not something that is achieved overnight. Instead, it is a result of creating a detailed plan, collaborating with the team, marketing execution and adjustments, and tracking analytics and results, among others. If you want to succeed and improve your bottom line, implement these strategies.
All signs point to sustainability, safety and BIM technology when it comes to future success in the HVAC industry. But where do you begin? And most importantly, how do you keep building on what you’re already doing? Steve Jones — director of industry insights and research for Dodge Data & Analytics and keynote speaker at this year’s AEC BuildTech (April 30-May 2) — shows you the way forward to the future.