Leadership and hvacr - Articles - Page 70

Why Doing Ride-Alongs With Your Techs Makes You a Better Leader

February 4, 2019

How about you? Are you afraid of your customers? Or are you afraid that you will not look smart in front of your technician?

All Aboard! The Importance of Your Employee Onboarding Process

Jodie Deegan

January 28, 2019

I learned a lot of life lessons from my time in the Navy that have served me my entire life. These lessons have also helped me to be successful in business and in life.

Housecall Pro contractor texting service. - The ACHR News

Is Texting Poised to Become the New Phone Call for HVAC Service Providers?

More texting leads to more money

Maria Taylor

January 28, 2019

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If current smartphone usage trends are any indication, this type of consumer experience could soon move from the exception to the norm. With some forward-thinking contractors, it’s already the reality.

Letters From Our Readers: Jan. 28, 2019

January 28, 2019

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The following remarks were made regarding the article “The First Step to HVAC Success Is Just Simply Showing Up,” written by Kyle Gargaro, editorial director for The NEWS, published Dec. 10, 2018.

Make Sure Your HVAC Employees Aren’t Falling for the Bait

Kyle Gargaro

January 28, 2019

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It is just the society we live in these days. There is a general lack of patience, and when anything goes wrong, people want their pound of flesh. It is your job as the leader of your business to prevent your employees from taking the bait.

Five Characteristics to Look for When Considering an HVAC New Hire

David Heiman

January 28, 2019

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If you are planning to build out your talent pipeline in 2019, here are a few key characteristics to evaluate when considering your next new hire.

2019 HVAC Contractor Confidence Spreads

Industry professionals share growth, expectations for the year

Angela D. Harris

January 21, 2019

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Across the nation, many contractors have prepared for the new year with plans of growth, improvement, and a bevy of changes to increase their businesses. Although they may be prepared, unknown factors exist, and contractors have questions as to what the year might hold.

Infographic: HVAC Satellite Office

January 21, 2019

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Each service vehicle is a technician's roaming office. It can be a source of added expense and risk, or it can be managed with resourse like GPS and data-based solutions for the safest and most profitable use. Here's a bird's-eye view of what one fleet management software company sees in its customers.

It’s OK for HVAC Contractors to Say No to Customers

Strategies to handle the why and how of saying no

Angela D. Harris

January 21, 2019

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According to Michael Riegel, director of A/E/C Business Strategies in New York, communication of what is truly meant by a no must be done clearly and positioned correctly.

Customer Service in a Flash

Meeting customer expectations for ease and speed

Erin Thompson

January 21, 2019

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Potential customers have many choices in today’s crowded marketplaces. As home service companies struggle to differentiate themselves from their competitors, they can’t neglect the growing consumer desire for convenience above all else.