Articles Tagged with ''Leadership and HVACR''

By developing the skills to be proactive, we will be able to make a deeper, longer-lasting impression on our customers.

According to a recent study by Valve + Meter, home service companies are not doing a very good job responding to customers. The study surveyed 466 home service companies, and only 60 percent of them responded within a five-day time frame. I am not great at math, but that tells me four out of 10 companies take more than a business week to respond to a customer — if they respond at all.

Today, however, it is the intense attention that has been focused on sexual assault and sexual misconduct in the workplace that has brought anything related to sex, including lewd or sexually explicit comments, to the forefront of employer’s legal concerns.

When you sell premium comfort, your customers are happier and you make more money. One reason profits soar is because it takes the same overhead to install amazing comfort as it does basic heating and cooling.

Since joining the Hiller team full-time in 2010, Jimmy Hiller Jr. has been an integral player in the company’s rapid annual growth and resulting successes.

No longer focused on a strung-out junkie, the evolving face of opiate addiction now looks like a suburban soccer mom, a professional businessman, or even a highly-skilled HVACR technician.

Understanding that contractors are busy, The NEWS talked to both accounting and HVAC industry experts in an effort to improve every contractor’s chance of business survival.

I am certain, however, about one thing: the importance of growth. To me, the contrast between growth and the alternative has sharpened, and in this area, I feel blessed with clarity.

North America's Largest Mechanical Contractors were in Park City, Utah recently at an exclusive executive summit with HVAC manufacturing leaders. The results are amazing.

Gone are the days of paper invoicing and technicians carrying pagers. Today, savvy contracting owners are implementing the use of intelligent products to simplify daily operations both in the field and the office.