Many technicians have strong feelings about the tools they use. They like certain brands and dislike others, which is why most contractors leave the tool buying to the technicians themselves.
I have always been very proud of our company. We are 123 years old, we have received a number of awards — both locally and nationally — and our customer reviews are generally very good.
Anyone who knows me knows at least one thing about me: I love vacation. I am not a person who you would want to be around if I haven’t recently returned from vacation or I don’t have one planned in the near future.
Though not all companies offer live chat on their websites yet, some HVAC contractors are saying it’s becoming less of a nicety and more of a must-have.
Everyone knows the key to dominating your market is being able to separate yourself from the competition. This does not mean simply explaining to customers that you have great people. I have news for you: Every one of your competitors is preaching the same thing.
Like most service industries, our biggest asset is our employees, and we can’t get the job done without them. Because of this, it’s crucial to invest in and develop your employees within the business to increase buy-in, engagement, and retention.