Bob and Tim were on their way to a no cooling call, their first of the season, when Tim asked, “Wonder why we would have a no cooling call this time of year? It is only 75°F during the day and 40° at night.”
Looking ahead to the upcoming cooling season, the equipment in this troubleshooting situation is a split system that’s approximately eight years old, consisting of a gas furnace that provides heat in the winter and a condensing unit and A coil to provide summer cooling.
Bob and Tim were on their way to an oil heat service call. It is cold and the owner has no heat. Tim read the service ticket for today and said, “The owner says that the burner won’t burn and makes a sputtering sound for a few minutes and shuts off.”
To minimize motor imperfections, contractors must stress the importance of a comprehensive inspection, properly identify and diagnose the root cause of the deficiency, and be able to explain the failure to customers in terms they’ll understand.
Technical Training Associates, an independent training firm in Tucson, Ariz., has established a new website at www.hvacrtroubleshooting.com that focuses on HVACR troubleshooting and equipment servicing. The company is also offering two videos on specific troubleshooting problems related to heat pumps.
Many service technicians experience service calls where the compressor has both a low head pressure and a high suction pressure. Often, the refrigeration equipment is still running, but the product temperature is suffering about 7-10°F.
With so many options, how do you help your customers select the best thermostats for their lifestyles, and what do you do if that thermostat isn’t working the way it’s supposed to?