With flat rate pricing, customers know the price of everything before making a purchase, thus eliminating labor and material cost calculations.

Industry figures are estimates that are derived from the best available figures supplied by a sample of AHRI member companies. 

Listening is the key to communication. Many people think negotiations are all about talking, but they’re really about listening.

Up until recently, sales of air-source heat pumps were on a tear, growing from 1.6 million units in 2009 to 2.3 million units in 2014, according to the Air-Conditioning, Heating, and Refrigeration Institute (AHRI). But, in 2015, sales of heat pumps slipped 3.6 percent from the previous year.

Industry educators have told me over and over again that the younger techs entering the trades generally either possess the technical skills to do the job or can be trained in those skills easily enough, yet they often lack the ability to communicate effectively with the customer both in writing and in person.

Few HVAC sales professionals canvass anymore. Canvassing is seeking business door-to-door. It’s personal marketing at its most fundamental level. If you want more sales for yourself or your business, maybe you should try canvassing. Here’s how to do it.

In 2007-2009, manufacturing job losses exceeded 2 million. And, despite adding more than 600,000 jobs since January 2010, the market has not fully recovered to its prerecession numbers, according to the U.S. Bureau of Labor Statistics (BLS).

Mobile technology is trending when it comes to scheduling service calls. According to a CSG Intl. survey, nearly all respondents — 97.5 percent — want more control of the scheduling process and prefer alternatives to calling providers for an appointment. 

Industry shipment numbers are estimates that are derived from the best available figures supplied by a sample of AHRI member companies.