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Distributors selling commodity brands must create and sell better service value solutions for the most (potentially) net-profitable customers within their account base.

“As we get ready to launch a number of exciting new customer programs and services in 2019, this facility will help support our continued expansion,” said Robert Coolidge, president and CEO, Encompass.

“I’ve been very fortunate throughout my career that I have been offered opportunities that have furthered my career,” Tofte said. “My attitude has always been, ‘I will do whatever you need me to do.’ So far that has worked out pretty well.”

“I always disliked being called the middleman," said Mike Riley, president, Riley Sales. "If that is what a manufacturer and/or the contractor thinks of a wholesale distributor, then the relationship will always be bad."

“Tom and Gregg were both very instrumental in AIM/R’s growth and helped elevate the group’s identity and respect within this industry,” said Brian Morgan, senior vice president of industry and PR, AIM/R.

“Joe has a wealth of experience, both in field sales and branch operations, as well as in corporate functions including logistics, distribution, properties, and facilities management,” said Randy Breaux, president, Motion Industries. “Additionally, Joe’s creative and marketing intelligence makes him uniquely qualified to lead Motion in several disciplines."

“Furnace season is off to a great start,” said Brian Loftus, market research & benchmarking analyst, HARDI.

“I really enjoy the customer service aspect of the job,” Terfehr said. “I’ve learned a great deal about all the different products we sell and have gained a great deal of knowledge through manufacturer training.”

“Matt’s passion for creating customer loyalty – coupled with his skills in producing continuous improvement – make him the ideal fit for this branch leadership role,” said Mike Meiresonne, COO, DSG.

The event will feature four tracks planned in concert with their coinciding HARDI councils: marketing, sales, human resources, and supply chain & operations.