Items Tagged with 'quality assurance'

While almost every HVAC service company owner believes his company delivers great service, only 10% of their customers agree.

In the HVACR contracting realm, the quality of the service delivered ultimately dictates the level of success an HVACR contracting obtains.

We rarely buy anything without getting a receipt, except in HVAC. Your customers need to know there is a way for them to receive proof that what they paid for is what you delivered.

The executive VP at the Midwest’s Charlie D. Jones reveals his most valuable interview question, shares advice, and much more.

Most homeowners do not know what a quality HVAC installation entails, but ensuring quality is critical for the contractor.

Over the last few months, I have heard various experienced and knowledgeable experts state (emphatically no less) totally contradictory opinions regarding quality assurance (QA), quality control (QC), and commissioning.

Anytime you can reverse the risk for a customer — that is, put it back on yourself — they at least know that they won’t have to be trapped into a bad decision.

If I owned a nice Italian restaurant and had a finicky soap pump in the men’s room, I’d definitely swap it for a good one. I mean, they charge enough for the food in this place. How much could a working soap pump cost? And how cheap were these people? Gosh, talk about leaving a bad impression.