Tipping restaurant servers, delivery drivers, cab drivers, hair stylists, and movers has become a common practice in today’s world. But, what about service contractors?
The holidays are a great time of year, depending on who you are and what you do for a living. Most people on the front lines in a retail organization will tell you that this time of year is exhausting. This time of year can also be stressful to our people in the home service industry.
FMI Corp., a leading provider of management consulting, investment banking, and leader development services to the engineering and construction (E&C) industry, and Results Canada, an advisor to Canadian emerging growth firms, have announced the launch of FMI Results.
HVAC contractors must develop policies and procedures for technicians that please non-smokers, yet don’t vilify those who do smoke. It’s a problem with no easy answer; one that is likely greyer than the cloud of smoke at the end of a cigarette.
Since 2004, Schneider’s 72 Degrees has grown from six employees to 21. The company offers 100 percent residential service, repair, and replacement services with 13 vehicles in its fleet. It ended 2014 with just under $3 million in sales.
Your company name could be in front of thousands of potential customers, and you could be recognized as the authority in your marketplace. You can’t put a price tag on that.
A risk assessment is a process to identify potential hazards and analyze what could happen if a hazard occurs. A business impact analysis (BIA) is the process for determining the potential impacts resulting from the interruption of time sensitive or critical business processes.
I work with owners and managers all the time, talking about various parts of their businesses, but one aspect that gets little thought is the definition of their ideal customer. I realize that we would all like to take care of everyone who calls our business, but we need to put some thought into our ideal.