Articles Tagged with ''Customer Service and HVACR''

Many of you have personal New Year’s resolutions. Today think about resolutions for improving your business, specifically your customer service department. Here’s how to get started.

It’s the small things that mean the most. So, however you celebrate the holidays this year, be sure to hang on to that spirit of giving into 2015 and beyond.

Frost & Sullivan has recognized Armstrong Fluid Technology with its 2014 European Frost & Sullivan Award for Customer Value Leadership. Frost & Sullivan said Armstrong’s solution portfolio enables it to deliver equipment, as well as complete HVAC systems with fully integrated controls, to provide end-to-end fluid solutions.

It’s time to get serious about understanding your customers on a behavioral rather than transactional level. The big retailers are armed with algorithms that enable them to predict our purchase patterns, lifestyle interests, habits, and financial positions. Small businesses don’t. But that shouldn’t stop us.

It is all about what type of culture you are building and maintaining in your business. Empowered employees will stay at your company longer and will do a better job during their tenure.

It’s high time for small business owners to begin seriously holding themselves accountable for a new type of measurement: How much do you really know about your customers’ behaviors and buying patterns? If you omitted “lead source” and “ticket price” from your answer what would be left? Odds are not that much.

Financeit, a point-of-sale consumer financing platform for small businesses, announced that it has launched in the United States. The company said it fills a gap in the existing lending market, as smaller businesses including contractors have traditionally not had access to the same low interest purchase financing options as big box stores.

Having excellent customer service skills not only makes you a better technician — it makes you a better employee. 

Being punctual is about more than just minimizing your customers’ wait times — smart contractors recognize they are building trust with clients when their technicians arrive on time. 

Your air conditioning business might be slowing down right now, so what are you doing to prepare for the next rush? I suggest you take some time to work with your team to train and help them improve their skills before heating season hits.