Articles Tagged with ''Customer Service and HVACR''

It’s not just the “me” generation that has caught up to all of us. The self-respect generated by a job well done is the exception now, whereas it used to be the rule. Why? What changed?

We commonly ask our employees to connect with the customer, from the phone call to the visit at their home. “Get to know them, and ask questions. Connect with them,” is the creed. But before we ask employees to connect with customers, we should ask “How well connected are we with each other?”

A small gesture on your part could mean a lot to the customer, and it could help ensure they become a customer for life.

It’s all about price, isn't it? That's why every company that sells high-end items is going out of business. But wait a second; they are not going out of business. In fact they are profiting like never before.

For contractors, bad reviews present an incredible opportunity to turn a dissatisfied customer into a satisfied repeat customer who might even refer his friends and family. 

I am constantly asked for the perfect call center script that contractors can modify to make their own, but the fact these contractors know they’ll want to change it indicates they already know canned scripts won’t work for their business. The best script is the one your call center team creates in their own voice.

Grundfos announced that it is now offering a new and improved newsletter, Grundfos NEWS. The pump manufacturer said it has rethought and improved the design, usability, and content of its external newsletter.

Don’t assume your customers cannot see you when you talk to them on the telephone. Okay, they can’t physically see you, but they can see your attitude. They can see how important you think they are.

To help service businesses accurately measure customer satisfaction, as well as analyze and take steps to improve their business as a result of that information, HindSite Software has released an eBook, Measuring Customer Satisfaction: The Ultimate Guide for Service Businesses.