Ask yourself right now: Are you in touch with your customer service staff? If you’re not, be aware, in most cases these people know more about some aspects of your business than you do.
There’s more to running a successful HVAC company than knowing how to repair, install, and maintain heating and cooling equipment. Even if you employ the most talented technicians you can find, failing to make customer service a top priority will hold you back.
Broan-NuTone®, a leading manufacturer of residential ventilation products, has been awarded the 2013 International Service Excellence Award in the Medium Business category from the Customer Service Institute of America for the second consecutive year.
Any good business owner knows the value of repeat business. The cost of generating additional business from existing customers is generally far lower than acquiring new customers, meaning a better return on investment for your efforts.
For many service businesses, adding new customers can be a costly proposition. It’s much easier, and more cost-effective, to sell more products and services to existing customers. To help, HindSite Software has released a free eBook titled 20 Ways to Improve Customer Loyalty: A Guide for Service Businesses.
GridPoint Inc., a leader in energy management and sustainability solutions, announced it has been named the recipient of Frost & Sullivan’s 2013 Customer Value Leadership Award in Building Energy Management Solutions (EMS).