Attendees who ask these types of questions will sit there with a look of growing dissatisfaction when I do not answer with the response that they had anticipated. My stomach twists into a knot each time I find myself faced with this predicament. What question is Coscia talking about?
Siemens Building Technologies Division announced that Michaels Stores Inc., the major arts and crafts retailer, has rolled out a series of Siemens advanced extensions to the Site Controls™ Energy Management System (EMS).
Consumers Energy announced that it awarded more than $2 million in incentives to Michigan commercial and industrial customers in the first quarter to help fund 697 energy efficiency projects that will provide long-term savings.
“Why didn’t you page the nearby area to let people know you were leaving early?” The Delta attendant said, “We only page in the immediate area.” “So,” I asked, through mildly clenched teeth, “You only page to locate people who are already here?” Anybody see the problem?
The staff at MM Comfort Systems has been providing heating and cooling solutions in the greater Seattle area for more than 35 years. What is it about this company that sets them apart from other contractors?
Lochinvar LLC announced that it has established an enhanced social media presence to foster increased interaction with industry professionals and provide new platforms for dialogue and discussion.
A DVD titled “Contractor Soft Skills” illustrates how contractors can have their technicians improve their own soft skills. The DVD is the third one about customer service by customer service expert Steve Coscia.
It’s a tough crowd of consumers out there these days, and
the uncertain economic climate is certainly playing a role in their behavior. According
to distributors, consumer behavior is leading to a drop-off in the replacement
market, as well as a drop-off in the high-end market. Yet despite these
worrisome trends, distributors are still seeing areas of growth and employing smart
tactics to keep their businesses in good shape.
