Is a technician’s value based on technical skills only? The answer will depend on your experience and the pivotal events that helped to shape your career. Our industry places much emphasis on diagnostic and troubleshooting capability, whereas a customer’s perception of value may be something else altogether.
With its promise
of a better environment and improved economy, the increased demand for green
products and services is often undefined territory for business owners along
the supply chain. Distributors are no exception. What does green mean to their
customers? What will it take to be successful in the green market?
This week I am writing about bowling. Not so much the 7-10 split or how many beers translate into the best score — although I would guess more than 3 and less than 6 — but I am writing about the customer service I received from a local bowling alley that turned me from a disgruntled customer to a loyal one.
US Energy Group has announced the creation of a new Enhanced Energy Management Service (EEMS) Team, reorganizing and integrating its engineering, installation, project management, and customer service groups into one coordinated entity.
The NBC “Today” show recently showed a “sting” operation on air conditioning contractors. Since the program was aired, HVAC chat rooms have been filled with conversations. What’s the buzz about?
My editorial in the July 23 print issue of The NEWS concerning the NBC “Today” Show sting showing dishonest HVAC technicians seems to have hit a nerve, a raw nerve. Is there a solution?
Joe Girard made the Guinness Book of World Records as the all-time record holder for automobile sales. He did it by creating lasting relationships with his clients by staying connected with them. There are many ways to stay connected with your customers, especially in this digital age.
Small businesses come and go, that’s a given. All sectors of the business community, including the HVAC contracting trade, are affected. That creates a lot of turmoil — or opportunity — for small business owners who see a chance to grab a bigger share of the market as competitors fold their tents.
Attendees who ask these types of questions will sit there with a look of growing dissatisfaction when I do not answer with the response that they had anticipated. My stomach twists into a knot each time I find myself faced with this predicament. What question is Coscia talking about?