Customer service and hvacr - Articles - Page 40

Dec. 9, 2013: Frost & Sullivan Recognizes GridPoint Energy Management System

Award Given for Demonstrated Excellence in Proactively Creating Value for Customers

December 9, 2013

GridPoint Inc., a leader in energy management and sustainability solutions, announced it has been named the recipient of Frost & Sullivan’s 2013 Customer Value Leadership Award in Building Energy Management Solutions (EMS).

Contractors Crucial in Supermarket Perceptions

HVAC Contractors Essential in Supermarkets’ Freshness

Peter Powell

November 4, 2013

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To me, cleanliness is extremely important, especially as to what the meat preparation area looks like after it is closed for the evening. I would hope all customers put high priority on store cleanliness and store owners do the same.

Marketing Magic: The X Factor in Your Marketing

The Importance of Customer Retention Marketing

Adams Hudson

October 21, 2013

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If you’ll practice the rare art of “active” customer retention, a lot of good things can happen. This is already known by a small, well-rewarded group of contractors who’ve held a tight lid on this weapon as long as they could.

Waiting is the Hardest Part

Customers Aren’t Willing to Waste Valuable Time on Standby

Herb Woerpel

October 14, 2013

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If there’s one group that hates waiting more than I, it’s those with faulty comfort systems. When it’s 101°F outside, and the air conditioner isn’t operating as expected, it’s considered a catastrophe. The local HVAC guy must come to the rescue. If you’re lucky enough to net such a call for help, you must react accordingly.

GE Capital Retail Bank: Business-Building Program

October 7, 2013

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A business-building program for home improvement, HVAC, outdoor living, and other home specialty industry contractors, business owners, and customers, the Think Outside the Toolbox is designed to enhance the relationships between professionals and customers and drive growth and customer satisfaction.

NATE and APR Supply Partner for Upcoming Test

September 3, 2013

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APR Supply partnered with NATE to offer a four-hour review before September testing date in Philadelphia.

Don’t Be Concerned with Penny-Pinching Customers

Quality, Reliable Service the Best Way to Squash Competitor Rumors

Matt Bishop

September 2, 2013

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A good HVAC contractor knows quality is much more important than quantity in the long run. And hopefully, so do your customers.

Rinnai Names ASP Winners

Dealers Demonstrated Excellent Customer Service

September 2, 2013

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Rinnai America Corp. presented its fourth annual Authorized Service Provider (ASP) of the Year awards to six dealers from across the country.

Caring for Your Customers

Random Acts of Kindness Do Make an Impact

Butch Welsch

August 22, 2013

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Last night I was reading my weekly issue of the Air Conditioning, Heating and Refrigeration News. In this issue, Jen Anesi had a very interesting editorial regarding the importance of “random acts of kindness.”

Source: U.S. Energy Information Administration, Residential Energy Consumption Survey.â¨Note: Amounts represent the energy consumption in occupied primary housing units.

HVAC Research Reveals Customer Spending Motivations

American Home Comfort Study Sheds Light on Consumer Trends

Angela D. Harris

August 12, 2013

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What drives consumers to purchase HVAC equipment? That’s one of the questions that Decision Analyst Inc., an Arlington, Texas-based market research firm, sought to answer in its comprehensive American Home Comfort Study of 2012-2013.