This segment of the article series discusses communication skills for technical professionals. Some technicians try to avoid the customer service side of the job, but that’s something that is impossible to do.
Many organizations promote non-management employees who perform well into management positions. Often, however, these new managers are not prepared to perform the basic tasks of management.
This article discusses some of the things that technicians need to
understand about customers and what they want from a technical professional or
any business they buy from.
The focus on total claims cost from one year to
the next is incomplete and shortsighted. It fails to recognize or measure
what’s driving the claim costs. CompScore Metrics looks at the most important
measurements for driving down workers’ compensation costs.
There's an old saying in Texas: "If you've got to swallow a bucket of frogs, you might as well start with the big one." And, sometimes, the idea of "selling" can be a big frog for technicians to swallow.
Severance agreements have been challenged in some recent court cases, particularly agreements that require employees to waive their right to file an administrative charge with the Equal Employment Opportunity Commission (EEOC).
This second part of a six part series looks at a simple, down-to-earth way to consider professionalism - something that can be described as the “technical professional’s personal policy.”
“Innovate or die” is not news. But, innovation requires companies to change, and unfortunately, most can’t do much more than fine-tune their past. So how do we change how we’ve been trying to change?
This first part of a six part series discusses the subject of technicians, professionalism, and how they feel about the way their customers sometimes view them.
Why do most managers fail to spend enough time attending to the basics of managing people? When asked why, they almost always give some variant of the same reasons - the top seven management myths.