Artificial intelligence, or AI, is now able to handle many of an HVAC contractor’s administrative tasks, and also help employees perform their own tasks better.
As AI technology continues to advance and becomes nearly indistinguishable from a human representative, HVAC companies can use these tools to help streamline the workloads of CSRs.
While new technology can certainly help streamline certain aspects of HVAC business operations, like accounting and inventory management, it still needs to be viewed as a tool to augment the capabilities of employees, not replace them entirely.