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Choose to make investments for the industry’s future; make products easy to use.

Money may attract people to the front door, but something else keeps them from going out the exit. Although many people claim they are quitting for a better paying job elsewhere, survey after survey shows that a lack of appreciation and recognition is a primary reason why people quit their jobs.

Consequences of affording to repair vs. replace; working together, not separately.

Fortunately, many of the contractors I’ve met and interviewed have been happy to share some business tips with me and NEWS’ readers because they are proud of their achievements and want other (usually noncompetitive) HVAC contractors to get some good ideas about their business. The ultimate goal of this spirit of cooperation is to raise the professionalism of the HVAC contracting trade. Everybody wins. With that in mind, The NEWS is rolling out a new promotion that will ensure several winners.

Is SEER driving HSPF down for heat pumps?

At SkillsUSA, the industry members involved are showing support for the young people coming into the industry. I would hope those young people appreciate this, and realize that such support (ongoing training and troubleshooting help) is available from manufacturers and associations for as long as they are in the industry.

In answer to a question posed by The NEWS’ editor-in-chief, Mike Murphy, guest columnist John Lombardi provides his viewpoint on planned service.

Don’t take cheap shots at the competition; how customers perceive HVAC equipment.

In really busy times it's important to not forget about the importance we put on serving each and every customer. When we get busy it becomes easy to forget the basic doctrines upon which we operate.

Having a business plan may sound like a trite statement, but it isn’t. Part of that business plan should include provisions for the ebbs and flows of the HVAC contracting world, the times when temperature spikes put a business into crisis mode.