During this week of our nation’s Independence Day celebration (and the proverbial hottest day of the year, which is good for business) - a little dreaming of what this industry could be.
As we think about the generation that is growing into
becoming our customers, we have to change our thinking about the way they
operate. It’s much more likely they’ll use the computer or their Blackberry to
search for companies with whom they want to do business.
The best techs combine good mechanical skills with good
people skills. It isn’t always easy to find these kinds of people, which is
probably why contractors have been known for doing some pretty creative things
to acquire the best talent - like stealing them from their competitors.
At the 2007 National Air Duct Cleaners Association (NADCA)
convention, held earlier this year in Nashville, Tenn., one familiar topic
surfaced at the annual meeting. It seems to pop up year after year: How do we
deal with the “blow-and-go” contractors in the duct cleaning industry?
The HVAC faithful aren’t really a negative lot of people,
wishing severe weather on all of Earth’s inhabitants; but it is true that the
worst weather can bring out the best in us.
If
you choose to ignore your customers because you are ball-and-chained to a chain
of command process, or if you simply choose to not deviate from your daily
routines, you will probably be richly rewarded with fewer customers and
declining profits.
Opponents of the Kyoto Protocol present the economic argument which seems to say that Kyoto may be a good thing environmentally - but at the expense of the economy.
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