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Surely everyone in business would have enough common sense to have common sense. But do we? Do we make our decisions based on common sense and well-balanced judgment?

Everyone has a place that they occasionally meet to discuss the important and not-so-important matters of the day. There are approximately 600,000-plus HVAC installers and technicians. Where do they go to talk? And, what do they talk about?

Show them this is the best industry in the world; technicians today are looking for more.

Have you ever done something while on the job and shrugged it off, saying, “Oh well, they’ll never notice it.” What you think is a little thing that will go unnoticed can become a very big thing. It does matter.

I've been informing a 19-year-old son of a friend of mine that the HVACR industry could use his services. He's now decided to attend Ranken Technical College, and I'm sure he'll need encouragement along the way. Maybe Hilary Clinton is right: It does take a village to raise an HVACR technician.

In the column “Divide and Conquer,” April 30, there was a misleading calculation. Here are letters that discuss how to correctly perform the math.

The good HVAC contractors do an admirable job of listening to what their customers want. After listening to their needs, contractors then have the opportunity to address those needs. That same philosophy should spill over into our search for young talent.

From the basic discoveries that led to the creation of the heating and cooling industry, there have been a number of interesting developments. One that still puzzles me is the missing link in many companies - ventilation.

Yet another indication of how constantly changing the world of refrigerants is - and will likely continue - is reflected in the recent announcement that two major refrigerant manufacturers will be working together to come up with a new refrigerant that one sector of the industry is clamoring for.

All of the work that is going into attracting young people to HVAC careers is certainly well worth the effort, but you may need to broaden your search to look for those people whom you may have discounted in the past.