I have two reasons for believing that service techs shouldn’t sell replacement equipment. The first is that service should be their No. 1 priority. Secondly, they shouldn’t add to a customer’s heightened level of anxiety by suggesting a replacement system.
What is the lifeblood of HVAC service and replacement contractors? Good customer base? Experienced field and office staff? Yeah, a contractor needs those two elements to be successful. But what does a contractor need to stay in business? C-A-S-H.
What happens when the HVACR industry sets out to have a major trade show only once every two years and ends up possibly having two such events within a week of each other? That’s what contractors and manufacturers in Europe are trying to figure out.
The HVAC industry has been good to a lot of people, and many have contributed immensely in their efforts to pave the way for future generations. Maybe it's their way of paying back, or maybe their way of being thankful for what they have received.
Looking at how many skills are involved in a routine everyday installation, it made me realize what a skilled profession we are in and how we need to charge properly for the skills we bring to a job.
A common thread I picked up while listening, eavesdropping, and nosing around at three recent annual meetings was on the subject of barcodes used for inventory control. Or, better said, not used for inventory control.
Employees should be encouraged to voice their opinions about working conditions, ways to interact better with customers, employee relations, etc. The best way to run a successful business is by having happy, interactive employees.
Jerry Jubinville passed away on Nov. 2. Jerry wasn't a household name outside his community of Shelburne Falls, Mass. But he was well known among his peers in the hydronic and oil heat trades.
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