Suppose one day you get a phone call from your favorite supplier, the one you do the most business with and whom you've considered a friend for many years. He tells you that after all of these years, he is changing brands.
Glenn Frey, huh? Who is next on HVACR's stage? Don Henley? Joe Walsh, maybe? Ted Nugent, perhaps? Whoever the musical entertainer is, I'm all for it. And, when all other industry organizations and associations join the latest HVACR convention trend, well, I'll believe that when I see it.
Do you know how loyal your customers are to your company? Do you know what your customers are really looking for in the performance of your company? My guess is that the real answer to both of those questions is no.
It is time for someone or some group to step up and take the carbon monoxide (CO) ball and run with it. Meaning? The HVAC trade needs to educate its own people on the importance of combustion testing the equipment it sells and services.
My Sept. 25 missive ("Losing the Thermostat Wars") was met with a barrage of comments. What was notable about these comments? For one, nobody was mad at me. However, during the process I learned some serious things about exceptions for programmable thermostats from these people.
Mark Skaer's recent column concerning "Joe" and his dilemma of one of his manufacturers hiring his people ["A Question of Ethics," Aug. 14] brought up the very interesting topic of ethics in the workplace.
I believe that the majority of contractors and "alleged" contractors who need low-cost coupon specials to get their foot in the door really don't grasp the costs of reaching the customer's door in the first place.
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